PlatiniumHost Refund Policy

At PlatiniumHost we want you to try our hosting risk-free. That is why we offer a 60-Day Money-Back Guarantee on web hosting plans. If you are not satisfied within the first 60 calendar days of your initial purchase, you can request a refund of your plan.

Which services are covered?

• Web hosting (Cloud NVMe, Hybrid and other hosting plans): 60 calendar days.
• Reseller Hosting: 15 calendar days.

Services with no money-back guarantee

• VPS and Dedicated Servers (including Windows VPS): no money-back guarantee.
• Domains (registrations, renewals and transfers): non-refundable, as they are handled through third parties and cannot be cancelled or returned.
• SSL certificates: non-refundable once issued.
• Software licenses (cPanel, Plesk, LiteSpeed or others acquired through PlatiniumHost).
• Additional dedicated IP addresses.
• Paid migration and setup services.
• Account credits: funds added to your balance are non-refundable.
• Add-on services other than the main hosting plan.

Conditions to request a refund

• The request must be made within 60 calendar days (15 days for Reseller) of the initial purchase date.
• The guarantee applies only to the first order of a new customer. It does not apply to renewals, upgrades or additional purchases.
• The customer must not have violated the Terms of Service or the Acceptable Use Policy.
• The refund is issued to the same payment method used for the purchase (for example, Zelle to Zelle or Zinli to Zinli).
• The service must be cancelled from the client area before requesting the refund.

How to request a refund

1. Open a support ticket within the guarantee period.
2. State the service and the reason for cancellation.
3. Our team will process the refund within 3 to 5 business days.