Satisfaction guarantee
PlatiniumHost offers a 60-Day Money-Back Guarantee on its web hosting plans. If you are not satisfied within the first 60 days of your initial purchase, you can request a refund of your plan.
How do I request a refund?
- Open a support ticket within the guarantee period
- State the service and the reason for cancellation
- Our team will process the refund within 3-5 business days, to the same payment method you used
Which services apply?
- ✅ Web hosting (Cloud NVMe, Hybrid and other plans) — 60-day guarantee
- ✅ Reseller Hosting — 15-day guarantee
- ⚠️ VPS and Dedicated Servers — No money-back guarantee
- ⚠️ Domains — Non-refundable (registration cost cannot be recovered)
- ⚠️ Software licenses — Non-refundable
💡 Before cancelling: If you have a technical problem, contact us first. Most issues have a quick fix and our team is available 24/7 to help.